Porter Gulch Jewelry | Custom Designs

Jewelry is one of the few items that's worn for a lifetime. It becomes a part of our identity and expresses who we are to the world. I feel honored to help my clients create jewelry that represents love, milestones and celebrations in their lives.

— BROOKE MILLER, FOUNDER & DESIGNER

THE GEM

THE PERFECT STONE IN YOUR FAVORITE PORTER GULCH SETTING

The Gem is our custom design offering that pairs the stone of your dreams with one of our 25 classic settings. You can BYOS (bring your own stone, like a family heirloom) or work with us to source your perfect gem (explore some options). From responsible and sparkling diamonds to lesser known gemstones, unique cuts and sustainable lab creations, your gem is out there. We’ll help you find it and fashion it into PG style.

INQUIRE EXPLORE SETTINGS

THE ONE & ONLY

YOUR CUSTOM DESIGN IN OUR SIGNATURE STYLE

You love the Porter Gulch aesthetic, and you have ideas of your own. The One & Only is our completely custom design offering where we go from inspiration pics and sketches to CAD drawings as we bring your dream ring to life! There are Pinterest boards, gemstones galore, and an all-fun, no-stress vibe. Contact us for pricing and timing!

INQUIRE

HOW WE COLLAB

INSPIRATION
You share your vision with us via photos, existing PG designs that speak to you, or just a general idea. Surprising someone and not sure? We can help.

THE STONE + SKETCHES
Next we start imagining and sourcing the center stone, the focal point of every piece. We’ll also draw setting ideas to help you imagine your ring.

CAD RENDERING
With a stone and vision for our design, we translate our sketch into 3D CAD images so you can see exactly what your piece will look like.

PRODUCTION
Gold gets cast, stones get set, you get excited! Our talented team turns our design into your One & Only. Final pieces can be shipped or picked up at our San Francisco showroom.

CUSTOM CUTIES

FIND YOUR INSPO @PORTER GULCH

FAQ'S

I want to surprise my partner with a custom ring, but I don’t know where to start!

That’s what we’re here for! There are a variety of ways we work with couples to craft custom designs. If you’re set on a complete surprise, we’ll work together without your partner, with you providing any details you have on what your partner likes, wears, or has hinted at. (If necessary, we’ll poll trusted best friends and family members to make sure we’re on track!) If your partner would prefer to be more involved, we can all work together through every step, but the most popular way we work with couples is to have the partner who will wear the ring weigh in at the inspiration stage and provide any “absolutely nots” before we take it from there. There’s no wrong way and we are happy to design however feels best to you.

How long until my custom ring is ready?

Typically it takes about 6-8 weeks from the time we receive your request to the day your piece arrives to you. Our timeline is dependent on how quickly we move through inspiration, sourcing the stone, sketches and CAD drawings. From the time we send a piece to production, it’s about 5 weeks until it arrives on your doorstep or is available for pickup at our San Francisco showroom.

How many revisions can I make to my design in the process?

We offer a complimentary round of revisions to our CAD rendering on every custom design, and the vast majority of our clients find that one round of revisions is all that’s needed to get to dream ring status. If necessary, we can accommodate further revisions, but additional fees may apply.

How will my design be mailed to me?

Domestic packages are shipped via UPS 2ndDay Air to get to you ASAP. And of course, all packages are insured, trackable and require a signature upon delivery. International packages are shipped via UPS Worldwide Express and generally arrive in 1-3 business days. Please note that you are responsible for any duties, taxes and importing fees on international orders.

What if my ring doesn't fit?

We offer complimentary resizing on all custom orders as needed. Additional resizing is $50 per ring. Please note that some styles, like eternity bands, cannot be resized. But don’t worry: we’ll discuss all this in the design process.

Do you accept returns or exchanges?

Custom orders are unable to be returned or exchanged.

Can I see Porter Gulch jewelry in person?

Oh, yes! We meet with clients at our showroom in San Francisco’s Union Square by appointment. Reach out anytime to set up an appointment.

Do you offer engraving?

Yes! Our talented engraving partner offers a variety of styles and options. Reach out for more information.

I’m an international customer. Can I still buy a custom ring?

Yes! Many of our clients are located outside of the U.S.. We are happy to design your ring with you via email, Zoom or telephone. However, please note that we are not not able to ship to every country because of security/insurance issues, so please contact us to ensure we can get your ring to you. Also, please note that any taxes, duties or importing fees due are the responsibility of the purchaser.

What happens if my jewelry gets damaged or a stone falls out?

While instances of damage and stone loss are rare, we’re here to help in the off chance they happen. Please contact us right away so we can facilitate repair. Stones smaller than 2mm will be replaced free of charge if lost within the first 6 months of purchase. After that time period, we’re happy to replace and reset the stones at cost. We are unable to cover the cost of replacing larger stones. We encourage all clients to insure their jewelry through their renters, homeowners or other insurance policies. Jewelers Mutual is another great option.