Free 2-Day shipping · Complimentary resizing · Made in California

Returns + Repairs

Returns and Exchanges

If you’re not completely satisfied with your Porter Gulch purchase, we offer returns and exchanges on eligible items.

Returns

  • Returns must be requested within 7 days of purchase (or within 7 days of delivery for online orders).
  • Items must be in their original, unworn, and unused condition.
  • You will be refunded in the same payment method used for your purchase, minus shipping charges and a 5% restocking fee.

Exchanges

  • Exchanges must be requested within 7 days of purchase (or within 7 days of delivery for online orders).
  • Items must be in their original, unworn, and unused condition.
  • No restocking fee will be applied for exchanges of equal or greater value.

Final Sale Items

The following items cannot be returned or exchanged:

  • Custom projects, resized rings, and made-to-order pieces
  • Sale items
  • International orders

Additional Details

  • Shipping and handling fees are non-refundable.
  • The purchaser is responsible for return shipping costs.

To initiate a return or exchange, please contact us at team@portergulch.com. If you have any questions, feel free to reach out—we’re happy to help!

Porter Gulch Warranty & Repairs

We stand behind the quality of our craftsmanship and want your jewelry to be enjoyed for years to come.

Accent Stone Warranty

We offer a 1-year warranty on accent stones measuring under 3mm. If one of these stones is lost due to normal wear within the first year, we will replace it at no charge, provided we are able to source a suitable replacement.

Please note:

  • This warranty applies only to accent stones under 3mm.
  • Center stones are not covered under this warranty.
  • If your gemstone is one of a kind, we may not be able to source an exact replacement, but we'll work with you to find the best possible solution.
  • Damage resulting from accidents, misuse, or wear beyond normal use is not covered under this warranty.

Repairs & Maintenance

Even after the warranty period, we're always happy to help keep your jewelry looking its best. Whether your piece needs a repair, stone replacement, resizing, or routine maintenance, we'll evaluate it and provide a quote before any work begins.

Because every repair is unique, pricing is determined on a case-by-case basis.

Shipping Your Jewelry

Clients are responsible for shipping costs to and from our studio.

When mailing jewelry, we strongly recommend purchasing shipping insurance and requiring a signature upon delivery. Porter Gulch is not responsible for packages that are lost, damaged, or stolen in transit.

If you need a repair, reach out to us at team@portergulch.com—we’re happy to assist!