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Returns & Repairs, and more

Returns and exchanges

This is the policy for all items purchased from Porter Gulch directly:

If you’d like to return a design, send us an email requesting the return within 7 days of receiving the item. Please note we do not offer returns or exchanges on custom orders, final sale items, items that have been resized, or orders where we purchased a stone specifically for your design (as noted on the product page).

If you’d like to exchange your item for something different, follow the return process and include in your email the item you’d like to exchange it for.

There is a 5% restocking fee on all returns and exchanges.

When sending jewelry back, clients are responsible for shipping costs and making sure the jewelry arrives in the same condition that it was in when received. To make exchanges as stress-free as possible (for both of us), we highly recommend using insured methods of transportation, like UPS or FedEX, to make sure your item arrives to us in perfect condition. Porter Gulch is not responsible for damage in transit or for lost packages, so please insure the package and request a signature for delivery.

 

Repairs

In the event that your Porter Gulch jewelry requires repair, we will happily do so for you. Repairs take about 2-4 weeks to complete. Shipping costs are the responsibility of the client. Our cost for repairs varies depending on the work needed. Contact us for a quote.

If you are not local to the Bay Area, many repairs can be performed by a local jeweler, if that’s more convenient for you.

 

Resizing

We offer one complimentary ring resizing for engagement rings. Otherwise, basic ring resizing costs start at:

  • $55 for 14-karat gold rings
  • $65 for 18-karat gold rings
  • Prices for platinum rings vary. We will gladly quote you. 

Clients are responsible for shipping costs both ways.

 

International Orders

We are happy to ship to Australia, Canada and many countries in Europe. If you would like to know if we ship to your country please send us a message and we confirm. Please note that any import taxes or duties are the sole responsibility of the purchaser.