Returns & Repairs, and more

Returns and Exchanges

If you’re not completely satisfied with your Porter Gulch purchase, we offer returns and exchanges on eligible items.

Returns

• Returns must be requested within 7 days of purchase (or within 7 days of delivery for online orders).
• Items must be in their original, unworn, and unused condition.
• You will be refunded in the same payment method used for your purchase, minus shipping charges and a 5% restocking fee.

Exchanges

• Exchanges must be requested within 7 days of purchase (or within 7 days of delivery for online orders).
• Items must be in their original, unworn, and unused condition.
• No restocking fee will be applied for exchanges of equal or greater value.

Final Sale Items

The following items cannot be returned or exchanged:

• Custom projects, resized rings, and made-to-order pieces
• Sale items
• International orders

Additional Details

• Shipping and handling fees are non-refundable.
• The purchaser is responsible for return shipping costs.

To initiate a return or exchange, please contact us at team@portergulch.com. If you have any questions, feel free to reach out—we’re happy to help!

Repairs

At Porter Gulch, we create jewelry designed to last a lifetime, but fine jewelry may require maintenance over the years. If your Porter Gulch piece needs repair, we’re here to help.

Porter Gulch Warranty

We offer a 1-year warranty on all accent stones (under 3mm) and will replace them free of charge within this period. Please note:

• This does not include repairs or replacements for center stones.
• If your gemstone is one-of-a-kind, we may not have an exact replacement, but we’ll work with you to find the best solution.
• Repairs needed due to damage beyond normal wear and tear will incur a fee.

Repairs Beyond the Warranty

For repairs outside the 1-year warranty or for more extensive repairs—including those involving your center stone—please contact us for a custom quote.

• Clients are responsible for all shipping costs to and from our studio.
• We strongly recommend purchasing insurance and requesting signature confirmation for your package.
• Porter Gulch is not responsible for lost, damaged, or stolen packages. We encourage all clients to purchase insurance when shipping jewelry for peace of mind.

If you need a repair, reach out to us at team@portergulch.com—we’re happy to assist!